Terms & Conditions



NARRO offers you an online purchasing service which allows you to purchase items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of NARRO products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Service department.



The following conditions regulate the sale of products featured on this Webpage by the company:

Mongocab Electric SRL

Sos. Oltenitei, nr.55, bl.2, sc.1, et.2, ap.9, sector 4, Bucharest, Romania



3.1. Availability of the service

Please make sure that you are over 18 before placing an order on Narroclothing.com.


3.2. Purchase guarantee

The items offered on this Webpage are a selection of products from NARRO collections.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours*
Wash and care instructions
Price (in the corresponding currency)

* NARRO has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, NARRO cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, NARRO makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, NARRO will proceed to correct it immediately.


3.3. Purchase procedure

  1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
  2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
  3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with ourPrivacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. NARRO reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased.
  4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the ‘Confirm payment’ button.

Purchases may be paid for now with cash on delivery.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, NARRO advises the user to contact Customer Service. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.


3.4. Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, NARRO will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.


3.5. Right not to accept an order

NARRO may cancel or refuse to accept any confirmed order on the following grounds:

  1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
  2. Due to a lack of availability, as described in point 3.4.
  3. When the security systems indicate that the order may be fraudulent.
  4.  When there are reasons to indicate that the user is a minor.
  1. If NARRO was unable to deliver the order to the address provided.

NARRO will fully reimburse any sums that have been paid.



4.1. Payment and currency

The prices on this Webpage are quoted in GBP and Euro.

NARRO allows users the option to select the price before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.


4.2 Taxes

In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfilment of the requirements established in the legislation. In this case, the transaction will be exempt if the customer applies the “reverse charge” mechanism.


4.3. Payment methods

For now, NARRO only accepts payment with cash on delivery


4.4. Purchase limit

NARRO does not permit the purchase of NARRO products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds 1,000 €, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Service where they will be informed of the various options for making the desired purchase.



Delivery of items purchased at Narroclothing.com will be carried out via an international courier company and delivered in approximately 2 to 7 working days in the case of home delivery.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Narroclothing.com Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.



6.1. Exchange and/or returns conditions

If customers are not satisfied with the item they have received, NARRO will allow them to exchange the item for another size within a thirty (30) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, NARRO cannot accept exchanges or returns of used or damaged items (except in the case of flaws).

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the order page (in My orders in the My account section ) at Narroclothing.com.


6.2. Postal exchanges and/or returns

Exchanging a garment for another size or returning a garment is also possible by post.

In such cases, NARRO recommends sending the return by registered mail with acknowledgement of receipt.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will NARRO accept returns sent carriage due.


6.3. Right of withdrawal

The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail message):





We remind you that you should not provide your card details via e-mail or social media.

To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.

Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

In order to proceed with the return of goods, customers can use the services which NARRO places at their disposal, such as: postal returns to NARRO, for which the customer will have to pay an additional sum.


6.4. Refunds

Once the items are received, NARRO will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 3 and 12 working days from reception of the return at the NARRO warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where NARRO has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, NARRO, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, NARRO will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.



The details provided by customers during the registration process shall be used by NARRO solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed by the customer, NARRO will provide information on its lookbooks and exclusive offers by e-mail.

NARRO guarantees that any details provided by customers will not be shared with third party individuals or companies outside the NARRO Company.

Your personal details will be treated in accordance with Organic Law 15/1995, of 13 December, on the Protection of Personal Data. For more information, please consult our Privacy Policy.

Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment in the My Account section of our website, by e-mail.



For any queries or suggestions, you may contact NARRO by e-mail: contact@narroclothing.com

The Customer Services telephone number is:  0044 7493066157

We inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via the aforementioned online platform for resolving legal disputes.

We remind you that you should not provide your card details via e-mail, fax or social networks.