Privacy Policy

Privacy and Cookies Policy

Here at NARRO, we are committed to respecting and protecting your privacy. We are extremely serious about communicating with transparency, what information we collect and how we use and protect your personal data.  

Please bear in mind that you can manage your information and protect your privacy by reviewing and controlling the selection of cookies used when you visit this website.

 

THE POLICY

This Policy stands for the Website https://www.narro.co.uk (hereinafter, the “Website”) and its subdomains and it is served by NARRO LTD, a company organised under the Laws of England, with registration number 11785405 and its registered address at Flat 15, 88 Portland Place W1B 1NX, London, UK.

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy and Cookies Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

This policy is applicable to:

      1. our website visitors;
      2. customers;
      3. people who contact us with enquiries or that we communicate with in relation to orders;
      4. prospective customers.

This Privacy and Cookies Policy describes how your information is collected, used and processed by us and shared with others, how we keep it safe and the rights you have to access and control its use, when you visit or make a purchase from the Website. 

 

ABOUT PERSONAL INFORMATION

Personal information is data that can be used to identify, contact or locate you.

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

In the occasions that we do collect personal data, we will nevertheless never collect sensitive personal data. The EU’s General Data Protection Regulation (GDPR) defines sensitive personal data as “categories of personal data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation.”

When you use the Website and/or purchase from us, we may collect your information, yet we remain committed to ensuring that this data we receive and process are essential for the purposes listed below.

 

WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT

  1. Visitors to our Website

What personal information we collect about you

We, or third parties on our behalf, may collect and use any of the following information about you:

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number;

(v) information provided in your correspondence with us;

(vi) potential updates to information provided to us;

(vii) personal information we collect about you or that we obtain from our third party sources;

(viii) the following information created and recorded automatically when you visit our website:

(A) Technical information. This includes: the Internet protocol (IP) address used to connect your computer to the internet address or other unique identifier for the computer or other electronic device that you use to access our websites; the website address and country from which you access information; files requested; browser type and version; browser plug-in types and versions; and operating system and platform.

(B) Information about your visit and your behaviour on our websites (example: pages that you click on). This may include the website you visit before and after visiting our websites (including date & time), time and length of visits to certain pages, page interaction information (such as scrolling and clicks), methods used to browse away from the page, traffic data, location data, weblogs & other communication data provided when requesting additional service or downloads; and

(ix) demographic information, including gender and age.

How we use your personal information

We will collect, use and store the personal information listed above for the following reasons:

(i) to allow you to access and use our website;

(ii) to receive queries from you through our website about our products and business;

(iii) to ensure that content from our website is presented in the most efficient way for you and your computer/electronic device;

(iv) to understand how you access and use our website;

(v) to understand you better and personalise our websites' content and services to your needs and interests; and

(vi) to operate and improve our websites and products, to measure the efficiency of our systems and to undertake analysis on the locations from which people access our website pages.

 

  1. Customers

What personal information we collect about you

We, or a third party on our behalf, may collect and use any of the following information about you:

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number;

(v) your age;

(vi) your gender;

(vii) information provided when you place orders;

(i) information provided when in your correspondence with us;

(ii) updates to information provided to us;

(iii) customer service information, customer relationship management and marketing information; and

(iv) information you share to assist us in providing you with improved products, (such as a survey).

How we use your personal information

We will collect, use and store the personal information listed above for the following reasons:

(i) to process and fulfil orders you have placed with us;

(ii) to send you emails to confirm your order status, shipment, and/or inventory details;

(iii) to deal with any queries or issues you have about our products or your orders;

(iv) to provide customer support;

(v) to carry out analysis and market research; and

(vi) for marketing purposes, or to contact you (email or post) with information about our products (when you have granted consent).

When making a purchase and starting the payment process, be sure that your payments are secure. NARRO does not collect your payment data. Your bank details are only collected by our payment service providers who are all certified and fully comply with designated security standards.

 

  1. People who contact us with enquiries or that we communicate with in relation to orders

What personal information we collect about you

We, or a third party on our behalf, may collect and use any of the following information about you:

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number;

(v) information provided when you correspond with us; and

(vi) any updates to information provided to us.

 

  1. Prospective customers who receive marketing communications from us

What personal information we collect about you

We, or a third party on our behalf, may collect and use any of the following information about you:

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number; and

(v) information about your preferences.

How we use your personal information

We will collect, use and store the personal information listed above for marketing purposes, or to contact you (email or post) with information about our products which you either request, or which we feel will be of interest to you (when you have granted consent). 

 

GENERAL 

Regardless of what our relationship with you is (visitors, customers, people who contact us with enquiries or that we communicate with in relation to orders, prospective customers, as well as merchants, and/ or contributors of content) we may also collect, use and store your personal information for the following additional reasons:

(a) to deal with enquiries or issues about how we collect, store and use your personal information, or any requests made by you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests;

(b) for internal corporate reporting, business administration, ensuring the security of company facilities, research and development. We may process your personal information for these purposes where it is in our legitimate interests to do so;

(c) to comply with procedures, applicable laws and regulations – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

(d) to establish, exercise or defend our legal rights – we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

 

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

SHOPIFY 

We use Shopify Inc. to power our online store. They provide us with the online e-commerce platform that allows us to sell our products and services to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

By agreeing to these Terms of Service, you represent that you are not a minor and you have given us your consent to allow any of your minor dependents to use this site. 

Aggregated and anonymous information: We may use your personal information and compare it with the personal information of others to pinpoint trends and share or provide this information in an aggregated and anonymous form with third parties for research and analysis. For example, we may use information about your browsing behaviour for marketing analysis purposes such as to identify which are our most popular website pages.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

HOW WE OBTAIN YOUR PERSONAL INFORMATION

You may provide us with your personal information willingly. In addition, we may on some occasions also receive information about you from third parties such as marketing agencies, market research companies and and third-party websites, which we refer to as "third party sources" or "suppliers" throughout this policy. We may also collect personal information from you using a variety of technologies that automatically and passively collect information when you use our websites (usage data).

You may share with us personal information by completing forms on our websites, registering for an account, enquiring about or ordering our products, entering a competition, signing up to receive emails, completing customer satisfaction surveys or otherwise providing feedback, or by contacting us by phone, email or other means. This includes, for example, where you provide your personal information to us in order to receive information or services from us. NARRO will store a record of your transactions for a minimum of one year.

 

WHERE WE PROCESS YOUR PERSONAL INFORMATION

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. By submitting information via the Website, you agree to this transferring, storing and processing.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  •  We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

 

MARKETING COMMUNICATIONS

If you happen to purchase or voluntarily share with us your email address, you may or will receive marketing messages by email (and/or SMS).

The purpose of these marketing messages is to communicate our current and upcoming offers, sales and promotions.

You can of course choose to unsubscribe from us at any time.

How to unsubscribe?

EMAIL MARKETING - NEWSLETTER

By clicking on the unsubscribe link at the end of the newsletter you receive from us OR

by contacting our Customer Care Team

SMS

By following the instructions at the end of the SMS message OR

by contacting our Customer Care Team

  

ENTERING OUR COMPETITIONS

When you enter our competitions or giveaways, we may collect and process the following information:

Contact details such as email address, full name, telephone number, shipping address, your response in writing and any information submitted when entering the competition.

We use the above information to be able to manage and carry out the competitions (contact & identify contestants, deliver prizes to winners) in the more efficient way.

The processing of your personal data is necessary for the contract between you and us on the occasion of a contest/competition. 

 

USING #NARROGIRLS AND RELEVANT HASHTAGS

We may collect and process the following information:

Instagram and Facebook account name, photograph(s) and video content.

We use the above information to upload the information you share to us on some of our platforms (such as product pages.

In all relevant occasions, the processing of your personal data is based on your consent.

 

WHEN YOU POST COMMENTS ABOUT NARRO AND/OR TAG NARRO ON SOCIAL MEDIA

We may collect and process the following information:

Social handle @name, public photo and video content, your comments.

We use the above information to monitor our customers' views and opinions and to answer to your comments.

In all relevant occasions, the processing of your personal data is based on your consent.

 

MINORS

The Website is not intended for individuals under the age of 18 without the consent of their parent/legal guardian. We do not intentionally collect Personal Information from children. If you are the parent/guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

LINKS TO OTHER WEBSITES OR SOCIAL MEDIA

This Website or our newsletters may contain links to and from other websites of our partners, advertisers or affiliates. Please note that this Privacy and Cookies Policy only applies to this website. If you visit any of these websites, we therefore suggest you to read their own Privacy Policy and Cookies Use as we do not accept any responsibility or liabilities for these policies.

 

YOUR RIGHTS 

You have certain rights in relation to your personal information while we are in possession of or processing your personal data. 

 If you would like further information in relation to these or would like to exercise any of them, please contact us via email at contact@narro.co.uk at any time.

You have the following rights:

  • Right to be informed. You have a legal right under EU GDPR 2018 to a copy of all the personal information about you held by us. Upon request, we will provide you with a copy of this information.
  • Right of access. You can ask us for a copy of your personal information; confirmation whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of the European Economic Area ("EEA").
  • Right to rectification (to update your information). You have a right to request an update to any of your personal information which is out of date or incorrect.
  • Right to delete your information. You have a right to ask us to delete personal information which we are holding about you in specific circumstances (i.e if we do not have a legal reason to continue to store your data). You can ask for further information on these specific circumstances by contacting us contact@narro.co.uk
  • Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us contact@narro.co.uk
  • Right to stop marketing: You have the right to ask us to stop using your personal information for direct-marketing purposes.
  • Right to data portability: You have the right to ask us to provide your personal information to a third party provider of services, in a safe ands secure way.
  • Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information (such as direct marketing) on the basis of our or another person's legitimate interest.
  • Right to complain to a Supervisory Authority. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at contact@narro.co.uk

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

We will consider all such requests and provide our response within a reasonable period. Please note, however, that certain personal information may be exempt from such requests in certain circumstances (for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims).

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

 

ABOUT COOKIES

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

We use cookies when you visit our website. They can be enabled/disabled through your browser settings or via our cookies settings. 

We use cookies for: website navigation, allowing you to add items to your shopping bag, accessing your account, saving your preferred language, analysing visitation on our Website, evaluating our advertising campaigns, offers and communications or ensuring efficient and secure running of our website. Additionally, we use cookies in order to tell you apart from other users of our website and improve your user experience by understanding and remembering important information that you have provided to us.

Although we use cookies on our Website, you may block them anytime by selecting the setting to refuse all or some cookies. Please note that if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or segments of our website or to use all the functional features provided through our website.

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section below.

 

THIRD PARTY COOKIES

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

HOW TO CONTACT US

If you have any questions about this Privacy Policy and/or have any enquiry relating to your Personal Data, please contact us online via this form or email contact@narro.co.uk

 

CHANGES TO OUR PRIVACY POLICY

We make changes to this Privacy and Cookies Policy on a regular basis in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If something changes, the revised policy will include a new effective date and will be posted on this page. Please check back regularly to keep informed of updates.

For more information about our privacy and cookies policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@narro.co.uk or by mail using the details provided below:

NARRO LTD, 88 Portland Place, Flat 15, London, W1B 1NX, United Kingdom